Find answers to common questions, browse our help articles, or get in touch with our support team.
Quick answers to the most common questions
Simply drag and drop your PDF or DOCX file into the upload area on the dashboard, or click 'Browse' to select your file. Our AI will automatically analyze your resume within seconds.
We support PDF (.pdf), Microsoft Word (.docx), and older Word documents (.doc). Files should be under 10MB in size.
Most resumes are analyzed and optimized within 30-60 seconds. Complex resumes with extensive content may take up to 2 minutes.
Yes, you'll need to create a free account to save your resumes, track improvements, and access your optimization history.
Our AI analyzes your resume against 50+ ATS criteria including keyword density, formatting, section headers, and content structure. You'll get a score from 0-100 with specific improvement suggestions.
Yes! You can edit the AI-generated content, accept or reject specific suggestions, and provide additional context about your target role for more personalized optimization.
Powered by Adzuna API, our system analyzes your optimized resume and matches you with relevant job opportunities based on your skills, experience, and preferences. You'll get personalized job suggestions that fit your profile.
Our AI (powered by OpenAI's GPT-4o-mini) doesn't just check keywords - it understands context, industry requirements, and writes human-appealing content while maintaining ATS compatibility.
The free plan includes up to 3 resume uploads with AI reviews, up to 3 AI-generated cover letters, unlimited interviews & applications tracking, AI keyword optimization, AI grammar & formatting, full ATS compatibility score, and basic job application tracking.
Pro ($9.99/month) includes unlimited resume uploads & AI improvements, unlimited AI-generated cover letters, unlimited interviews & applications, full ATS score, advanced tracking, export in multiple formats (PDF, DOCX), priority email support, and resume version history.
Yes, you can cancel your Pro subscription at any time. You'll continue to have access until the end of your current billing period, with no cancellation fees.
We offer a 7-day money-back guarantee for first-time Pro subscribers. If you're not satisfied within the first week, contact support at [email protected] for a full refund.
Go to Settings > Billing to upgrade to Pro. The upgrade takes effect immediately, and you'll be charged $9.99/month starting from the upgrade date.
Check that your file is under 10MB and in PDF/DOCX format. Try refreshing the page and uploading again. If the issue persists, contact support at [email protected] with your file details.
If optimization takes more than 5 minutes, try refreshing the page. Your progress is saved automatically. Contact support at [email protected] if the issue continues.
Ensure your browser allows downloads and check your downloads folder. Try using an incognito/private window or a different browser. Pro users can export in PDF or DOCX format. Clear your browser cache if needed.
Try clearing your browser cache, disabling browser extensions, or using a different browser. We recommend Chrome, Firefox, or Safari for the best experience.
Check your spam/junk folder. Add [email protected] to your contacts. If you still don't receive emails, contact [email protected] with your account email address.
Click 'Forgot Password' on the login page and enter your email. You'll receive a password reset link. If you don't receive it, check your spam folder or contact [email protected].
Yes! We use enterprise-grade encryption (AES-256 at rest, TLS 1.3 in transit) to protect your data. We never share your personal information with third parties. Read our Privacy Policy for more details.
Yes, go to Settings > Account and click 'Delete Account'. Your data will be permanently deleted within 30 days. This action cannot be undone.
Go to Settings > Privacy and click 'Export My Data'. You'll receive a JSON file with all your resumes, cover letters, and account information within 24 hours.
Our support team is here to help you succeed with your job search