Refund Policy

2.1 Free Tier Features

We offer a completely free tier that allows you to evaluate our Service before committing to a paid subscription. The free tier includes:

• Up to 3 resume uploads & AI reviews - Test our AI optimization on your actual resumes
• Up to 3 AI-generated cover letters - Experience our cover letter generation capabilities
• Unlimited job application tracking - Track all your applications at no cost
• Unlimited interview scheduling - Manage your interview calendar
• AI keyword optimization - See how we improve your resume keywords
• Full ATS compatibility score (0-100) - Get detailed scoring feedback
• Smart job matching with Adzuna API - Browse relevant job opportunities

No credit card required for the free tier

2.2 Evaluate Before Upgrading

We strongly encourage you to use the free tier to:

• Test the AI resume optimization on your actual resumes
• Generate sample cover letters for your target jobs
• Explore the user interface and features
• Verify the service meets your needs and expectations
• Understand the value before committing to Pro

Because we provide this generous free tier, refunds will not be issued for Pro subscriptions, as you have the opportunity to thoroughly evaluate the service at no cost.

3.1 Automatic Renewals

Pro subscriptions ($9.99/month) automatically renew on a monthly basis:

• Your subscription will automatically renew each month on the same date you initially subscribed
• You will be charged the current subscription fee for each renewal period
• Automatic renewals are non-refundable
• You are responsible for canceling before the renewal date if you do not wish to continue

We send reminder emails before renewals, but it is your responsibility to manage your subscription.

3.2 How to Cancel

You may cancel your Pro subscription at any time:

• Cancel through your account settings dashboard
• Contact support at [email protected]
• Cancellation takes effect at the end of your current billing period
• You retain Pro access until the end of the paid period
• Your account automatically downgrades to Free tier after cancellation

Important: Canceling does NOT entitle you to a refund for the current billing period. All fees paid are final.

3.3 No Partial Refunds

We do not provide refunds for partial month usage or early cancellation:

• If you cancel mid-cycle, you will NOT receive a pro-rated refund
• You will retain Pro access until the end of the current billing period
• All payments are final regardless of usage during the billing period

4.1 Billing Errors

If you were charged incorrectly due to a billing error on our part:

• Duplicate charges processed in error
• Charges after properly processed cancellation
• Incorrect pricing or plan charges due to system error
• Unauthorized charges due to technical malfunction

Action Required: Contact us immediately at [email protected] with evidence of the billing error. We will investigate and issue a refund if the error is confirmed.

4.2 Extended Service Outages

In the rare event of extended service disruptions:

• Major Outages (48+ consecutive hours): Pro-rated credit or refund may be issued
• Critical features completely non-functional: May qualify for partial credit
• Data loss due to our system failures: Compensation may be provided

Action Required: Report outages to [email protected] and allow us reasonable time to resolve the issue before requesting compensation.

4.3 Fraudulent Transactions

If your payment method was used without authorization:

• Report fraudulent charges immediately to [email protected]
• Provide documentation of the unauthorized transaction
• We will investigate and refund confirmed fraudulent charges
• The associated account will be terminated for security

5.1 Change of Mind

If you simply change your mind about the service, decide you don't need it, or are dissatisfied with features, no refund will be issued. You should have evaluated these factors using the free tier before subscribing.

5.2 Failure to Use Service

If you forget to use the service, don't have time to use it, or simply choose not to use it after subscribing, no refund will be issued. You are responsible for utilizing the service during your subscription period.

5.3 Subscription Renewals

All automatic subscription renewals are non-refundable:

• You forgot to cancel before renewal
• You didn't notice the renewal email reminder
• You no longer need the service after renewal
• You found a different service after renewal

5.4 Account Termination for Violations

If your account is terminated due to violations of our Terms of Service, you are NOT eligible for any refund:

• Abusive behavior or policy violations
• Fraudulent activity
• Multiple account abuse
• Violation of acceptable use policy

5.5 Technical Issues on Your End

Issues with your device, internet connection, browser compatibility, or other user-side technical problems are not grounds for refund.